Refund policy

At ElanWear, customer satisfaction is our top priority. We want you to love your purchase! If you are not completely satisfied with your order, we are here to help with a straightforward and transparent return and refund process.

We offer a 30-Day Return Policy, which means you have 30 days after receiving your item to request a return.

Eligibility Criteria for Returns

To qualify for a return and full refund, your items must meet the following conditions:

• The item must be in the same condition that you received it.
• It must be unworn, unwashed, and unused, with all original tags attached.
• It must be in its original packaging.
• You must provide the receipt or proof of purchase (order confirmation email).

Order Cancellation or Changes

You may request changes or cancellation within 24 hours of placing your order. Once processing begins, we cannot guarantee modifications or cancellations.

How to Start a Return

Step 1: Contact us via email at Info@elanwear.online with your Order Number and the reason for the return.

Step 2: If your return is accepted, we will email you a free downloadable return shipping label, along with detailed instructions on how and where to send your package.

Step 3: Package the item securely and send it to our official return address: 434 Racetrack Rd, McDonough, GA 30252, United States

Please Note: Items sent back to us without first requesting a return will not be accepted.

Return Fees & Costs

We believe in a hassle-free experience for our customers. Here is how return costs are handled:

• Defective or Damaged Products: If the product is incorrect, damaged by the carrier, or defective in any way, shipping is 100% FREE. We will provide a pre-paid return shipping label.
• Customer Preference: For returns due to customer preference (such as wrong size or change of mind), return shipping responsibility may vary depending on the situation and location. We aim to keep the process as smooth as possible for our customers.

Damages, Wrong Items & Issues

Please inspect your order upon arrival. If the item is defective, damaged, or if you receive the wrong product, contact us immediately at Info@elanwear.online within 48 hours of delivery. Please include photos of the issue so we can evaluate it and make it right immediately.

Exchanges

The fastest way to ensure you get the item you want is to return the current item. Once your return is accepted and processed, you can make a separate, new purchase for the correct item on our website.

Refund Processing Time

• Inspection: Once we receive and inspect your returned item, we will send you an email to notify you whether your refund is approved or not.
• Approval: If approved, your refund will be processed automatically and credited back to your original payment method within 14 business days.
• Bank Delays: Please remember it can take additional time for your bank or credit card company to process and post the refund to your account.

If more than 14 business days have passed since your return was approved and you haven't received your refund, please reach out to us at Info@elanwear.online.

Contact Our Support Team

For any questions regarding returns or refunds, please feel free to reach out to us: